Shipping Information

Fast, trackable delivery from NYC. Clear timelines, upfront rates, and careful packing on every order.

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Processing Time

  • Orders ship in 1–2 business days.
  • Placed after 12 PM EST: processing begins next business day.
  • Weekends/holidays: ship next business day.

Carriers

  • Domestic: USPS, UPS, or FedEx.
  • International: USPS, UPS, DHL (region dependent).
  • Carrier chosen for best speed/handling to your address.

Free U.S. Shipping

  • Free economy shipping on U.S. orders $100+ (after discounts, before tax).
  • No code needed; applied at checkout.

Shipping Rates & Estimated Delivery

Estimated delivery timelines for available shipping methods
Region Method Est. Transit Rate Notes
U.S. Domestic Economy 5–8 business days $6.95 flat Free $100+
U.S. Domestic Standard 3–5 business days $9.95 flat Fully trackable
U.S. Domestic Expedited 2 business days Calculated at checkout Orders by 12 PM EST
Canada Standard Intl 5–10 business days Calculated at checkout Duties/taxes may apply
International Priority Intl 7–14 business days Calculated at checkout Fully trackable

Transit times are estimates once shipped and exclude 1–2 business day processing. Weather, customs, and carrier capacity can affect delivery.

International Shipping

    - We ship to most countries worldwide. Options and pricing appear at checkout after entering your address. - Duties & Taxes: Orders ship DDU (Delivered Duty Unpaid) unless stated otherwise. Local duties, VAT, and import fees are collected by the carrier or your customs authority. - Refused or unclaimed packages returned to us will be refunded minus shipping fees. - Some regions may have limited tracking once the parcel enters local postal networks.

Customs Tips

  • Use a full legal name and complete address including apartment/suite.
  • Include a local phone number for carrier/customs contact.
  • Track frequently after the parcel reaches your country.

Tracking & Updates

  • A tracking link is emailed as soon as your label is created.
  • Tracking may take 24–48 hours to activate after pickup scan.
  • Opt into email/text at checkout for real-time alerts.

Address Changes

  • Need an edit? Contact us within 30 minutes of placing your order.
  • After dispatch, address changes must be requested via the carrier.
  • We are not liable for orders shipped to addresses entered incorrectly.

PO Boxes & APO/FPO

  • PO Boxes ship via USPS only.
  • APO/FPO/DPO supported via USPS. Transit may exceed estimates.
  • Expedited options may be unavailable for these addresses.

Signatures & High-Value Orders

  • Orders $250+ may require a signature upon delivery.
  • Carrier holds and pickup options are available in most areas.

Preorders, Backorders & Split Shipments

    - Items marked preorder ship by the estimated window on the product page. If paired with in‑stock items, your order may ship together by default. - Choose “Ship available items first” at checkout (if shown) or contact us to split. Additional shipping may apply. - We’ll email if any unexpected delays occur beyond the posted window.

Holiday & Drop Windows

During peak holidays and limited drops, processing can extend to 2–4 business days. Expedited options still ship fastest once picked and packed.

Late, Lost, or Damaged

  • If tracking shows “Delivered” but you can’t locate the package, check with neighbors/building staff and wait 24 hours for a possible follow-up scan.
  • Still missing? Contact the carrier to open an investigation, then email us with your case number.
  • Damaged in transit: photograph the box, label, and item within 48 hours and contact support.

Refused/Unclaimed Parcels

  • Returns to sender due to refusal, invalid address, or unclaimed delivery are refunded minus shipping fees once received and inspected.

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